When fees paid to the NNWA Nutrition & Wellness Academy for its online programmes are, and are not, refundable.
Last updated: 23 June 2026
This Refund & Cancellation Policy explains when fees paid to the NNWA Nutrition & Wellness Academy ("NNWA", "we", "us" or "our") for its online programmes and services are, and are not, refundable. It should be read together with our Terms and Conditions. By enrolling and making payment, you agree to this Policy.
NNWA delivers digital, online education — recorded lessons, live sessions, downloadable materials and Learning Management System (LMS) access. Because the content and materials are digital and access is granted immediately on enrolment, fees are treated as payment for a digital service that begins as soon as your seat is confirmed.
Except where a refund is required by applicable law, or as expressly stated in this Policy, fees once paid are non-refundable and non-transferable. This includes registration fees, course fees and any instalment paid towards a programme. Discounts, scholarships and promotional offers, once applied, cannot be exchanged for cash.
If you are charged more than once for the same enrolment, or an amount is debited but your enrolment is not confirmed, you will receive a full refund of the excess or unconfirmed amount. Genuine duplicate or failed-transaction payments are refunded within 7–10 working days of verification, to the original payment method.
If NNWA cancels a batch or programme before it begins for reasons attributable to us, you may choose either a full refund of the fees paid for that programme or a transfer of your enrolment to the next available batch. Where a programme is only rescheduled, your enrolment and fees carry forward to the new dates.
Where fees are paid through EMI or a third-party education-loan provider, any approved refund is processed in line with this Policy and the provider's own terms. Interest, processing charges or fees levied by the financing provider are not refundable by NNWA.
Online payments are processed through our authorised payment partners (including Razorpay). Approved refunds are made to the original payment method used at the time of purchase. NNWA does not store your full card or bank details.
To raise a refund or cancellation request, email contact@nnwa.in from your registered email address with your full name, registered mobile number, programme name, payment date, amount and the payment / transaction reference. We may ask for proof of payment to verify your request.
Verified, eligible refunds are initiated within 7–10 working days of approval. Once a refund is initiated, the time for it to reflect in your account depends on your bank or payment provider.
We may update this Policy from time to time. The version published on this page applies to payments made while it is in effect. Please review it before you enrol.
For any question about refunds or cancellations, please contact our Grievance Officer:
Grievance Officer: Jyoti Padia (CEO)
Email: contact@nnwa.in · admissions@nnwa.in
Phone / Hours: +91 82409 00957 · Monday–Friday, 10:00 AM–6:00 PM IST
Registered Office: Third Floor, 64/4/A, Graham Road, Tollygunge, Kolkata – 700040, West Bengal, India