Terms and Conditions

Last updated: 12 September 2026.

Part 1: Introduction, definitions and acceptance

1.1 Who we are

These Terms and Conditions (the "Terms") are issued by National Nutrition and Wellness Academy, which trades as NNWA Nutrition & Wellness Academy and is referred to as "NNWA", "we", "us" and "our". Our registered office is at 64/4A Graham Road, Third Floor, Regent Park, Kolkata 700 040, West Bengal, India, and our email address is contact@nnwa.in. Our website states that NNWA operates an ISO 9001:2015-certified process and is a registered MSME enterprise. NNWA is not a university, is not affiliated to any university under the affiliation system of the University Grants Commission, and is not regulated as a university.

1.2 What these Terms govern

These Terms govern, as one contract, your use of the Website and every service NNWA provides (the "Services"): enquiries and counselling, enrolment in and delivery of Programmes, assessment and certification, the Learner Platform, Career Support, the Clinic, webinars and workshops, the Refer and Earn programme, brochures and downloads, calculators, recipes and articles, the Verification Pages and the admin pages. If you have not enrolled in anything, the Parts dealing with enrolment, fees, assessment and certificates do not bind you, but every other Part does.

1.3 The documents that form the contract

Your contract with NNWA consists of these Terms, the Refund and Cancellation Policy (the "Refund Policy"), the Privacy Policy, the Programme Page as it read on the date of your Enrolment Confirmation, and the Enrolment Confirmation (together the "Contract Documents"). If they conflict, the order of precedence is: the Enrolment Confirmation on fee, Batch and Programme identity; the Refund Policy on refunds, cancellations and transfers; the Programme Page on the content, hours, mode and credential of the Programme; then these Terms; then the Privacy Policy on personal data. NNWA keeps a copy of the Programme Page as it read on each Enrolment Confirmation date and supplies it on request.

1.4 Definitions

In these Terms the singular includes the plural and these words have these meanings.

• "Awarding Body" means Medhavi Skills University, Sikkim ("MSU"), or any other body through which a Flagship Programme is awarded.
• "Batch" means a cohort of Learners taking a Programme together on the dates in the Enrolment Confirmation.
• "Booking Amount" means a part payment taken to hold a seat until the Registration Deadline.
• "Career Support", "Clinic", "Consent Record", "Grievance Officer" and "Lifetime Access" have the meanings in clauses 5.14, 9.1, 1.6, 13.1 and 4.8.
• "Content" means every lesson, Recording, slide, document, assessment, template, image, text, design, database and other material NNWA makes available.
• "Enrolment Confirmation" means NNWA's written confirmation of your place, Programme, Batch and Fee, sent from contact@nnwa.in or the Learner Platform.
• "Fee" means the total amount payable for a Programme or service as stated in the Enrolment Confirmation, inclusive of any Booking Amount and exclusive of tax unless stated otherwise.
• "Finance Partner" means a third party offering instalment, loan or EMI arrangements on its own terms.
• "Flagship Programme" means each of the Certification in Nutrition, the Diploma in Nutrition, Dietetics & Public Health, the Post Graduation Diploma in Nutrition, Dietetics & Public Health and the Advanced Diploma in Personal Training with Sports Nutrition.
• "Learner" means the person who is taught; "Payer" means the person who pays the Fee, whether the Learner, a Parent, an employer or a sponsor; "Parent" means the parent or lawful guardian who contracts for a Learner under eighteen.
• "Learner Platform" means the learning management, live-class and recording tools through which NNWA delivers a Programme from time to time.
• "Live Session" means a class, mentoring session, webinar or workshop delivered in real time online; "Recording" means an audio or video recording of a Live Session or consultation.
• "Official Channels" means the Website, contact@nnwa.in, the two telephone numbers in clause 13.2, the Learner Platform and the social accounts named on the Website.
• "Payment Aggregator" means the RBI-authorised payment aggregator whose checkout NNWA presents at nnwa.in/pay from time to time, at present Razorpay, whose own terms and privacy policy apply to its checkout page.
• "Programme" means a Flagship Programme, a Short Course or any other course NNWA sells; "Programme Page" means the Website page describing it, including its fee panel.
• "Registration Deadline" means the date on the Programme Page or in the Enrolment Confirmation by which the Fee or balance must be paid to secure a seat.
• "Short Course" means each of the approximately seventy courses that carry NNWA's own certificate only.
• "Submission" means any assignment, case study, recipe, plan, post, comment, feedback or other material you provide to NNWA or post through the Learner Platform.
• "Verification Pages" means the public pages described in clause 9.10; "Website" means nnwa.in and every page and sub-domain of it.
• "Working Day" means a day other than a Saturday, Sunday or public holiday in Kolkata.
• "you" and "your" mean the person using the Website or Services and, where a Parent contracts for a Learner, both of them.

1.5 How you accept these Terms

You accept these Terms, the Refund Policy and the Privacy Policy by whichever happens first: ticking the unticked acceptance box presented before an enquiry form, an enrolment form or a payment is submitted; paying any part of a Fee or Booking Amount; or first accessing the Learner Platform. Electronic acceptance is valid under section 10A of the Information Technology Act 2000, and the contract is formed when NNWA issues the Enrolment Confirmation, which is deemed received at NNWA's place of business in Kolkata. If you do not agree, do not submit a form, pay or use the Services. Browsing the Website binds you to Parts 7 to 12 so far as they concern website use, general content and disputes.

1.6 The Consent Record

Each time you accept a document or give a consent through the Website, an enrolment form or the Learner Platform, NNWA records the tick or action, the document and its version and date, the form used, the time and your IP address (the "Consent Record"). Separate, unticked choices are presented for these Terms and the Refund Policy, the Privacy Policy, marketing contact, publication on the Verification Pages and your likeness in Recordings. The Consent Record is an electronic record admissible under section 63 of the Bharatiya Sakshya Adhiniyam 2023 and is, absent manifest error, evidence of what you accepted and when. Consents given by a Parent, a Payer or a referrer by tick, email or electronic signature are valid in the same way.

1.7 Copies and the version that applies

NNWA sends a copy of, or a link and PDF of, the Contract Documents with the Enrolment Confirmation and a further copy on request to contact@nnwa.in. The version of these Terms in force on the date of your Enrolment Confirmation governs that enrolment, subject to clause 12.1; the version in force when you use the Website governs that use.

Part 2: Eligibility, accuracy and accounts

2.1 Age and capacity

You must be at least eighteen and competent to contract under the Indian Contract Act 1872 to enrol or pay a Fee. A person under eighteen may take a Programme only where a Parent contracts on their behalf: the Parent accepts the Contract Documents in the Parent's own name and for the Learner's benefit, is the Payer, is named in the Enrolment Confirmation, gives verifiable consent to the processing of the Learner's personal data as the Privacy Policy describes, and undertakes to supervise the Learner's use of the Services. NNWA may require evidence of the Parent's identity, age and basis of guardianship. When the Learner turns eighteen the Learner also becomes bound without any further step. An enrolment made by a person under eighteen without a Parent is not accepted; the Refund Policy states what happens to any amount paid.

2.2 Programme eligibility

Each Programme Page states its eligibility criteria. Eligibility for the Awarding Body's credential on a Flagship Programme may be stricter than NNWA's admission criteria and may require documentary proof of prior qualifications; you must supply genuine documents when asked. A Learner who does not meet the Awarding Body's criteria may continue for the NNWA certificate only. A Learner who misstated eligibility is not entitled to a refund on that ground, and a Learner who supplied a forged or altered document is withdrawn without refund under clause 11.5 and may be reported to the authorities.

2.3 Accuracy of information and our right to verify

You warrant that every detail you give NNWA is true, complete and current, and that you will keep your contact details current. NNWA may verify any detail or document with the institution, employer or authority that issued it and may suspend the Services while it does so. NNWA is not responsible for a message, notice, certificate or refund that goes astray because a detail you gave was wrong, and deletes a mis-entered telephone number or email address on request.

2.4 The Learner, the Payer and Learners outside India

Enrolment is personal to the Learner. Where a Payer other than the Learner pays, records, assessments and certificates go to the Learner, refunds go to the source of payment, and a Payer may not obtain the Learner's assessment data without the Learner's written consent. Fees are payable in Indian rupees; a Learner outside India bears any currency conversion, bank and card charges, is responsible for compliance with local law, and agrees that Indian law and Part 12 apply.

2.5 Accounts

Access to the Learner Platform requires an account. One person may hold one account; NNWA may merge or close duplicates. Your account is personal and may not be shared, lent, sold or transferred. You are responsible for keeping your password confidential, for every action taken through your account, and for telling NNWA at once if your credentials are compromised. NNWA may limit devices and concurrent sessions as published on the Learner Platform, may log access for security, integrity and licence-compliance purposes, and may lock an account showing unusual access patterns, such as simultaneous logins from different locations, pending verification. During a security incident NNWA may force a password reset, suspend access or move platform, and doing so is not a breach of Lifetime Access.

2.6 Official Channels

NNWA communicates and takes payment only through the Official Channels. NNWA never asks for your password or a one-time passcode, and never asks for payment to a personal bank account, personal UPI identifier or personal telephone number. Only a payment made through the channels listed on the Website or in a written confirmation from contact@nnwa.in counts as payment to NNWA. NNWA is not responsible for imitation websites, pages, numbers or persons; report any at contact@nnwa.in.

Part 3: Enrolment and formation of the contract

3.1 Enquiries create no obligation

Submitting an enquiry form, opening a WhatsApp conversation, downloading a brochure or speaking to a counsellor creates no obligation on NNWA to admit you and none on you to enrol. An offer, price or seat binds NNWA only when it appears in an Enrolment Confirmation and the corresponding payment has cleared. NNWA is not liable if a third-party form, customer relationship, automation or messaging service fails, delays or loses an enquiry; email and telephone remain available. Automated, bulk or false submissions are prohibited, create no obligation and may be blocked and deleted.

3.2 When a binding enrolment arises

A binding enrolment arises only when you have accepted the Contract Documents under clause 1.5, NNWA has received cleared payment of the Fee, the first instalment payable to NNWA or the Booking Amount, and NNWA has issued the Enrolment Confirmation. Until then NNWA may decline an application for any lawful reason, including Batch capacity, eligibility, the outcome of verification under clause 2.3 or a pricing error under clause 3.4, and will refund everything paid in full under the Refund Policy.

3.3 Booking Amounts, Registration Deadlines and seats

Where a Programme Page offers a Booking Amount, paying it reserves a seat in the stated Batch at the Fee in the written booking confirmation until the Registration Deadline, and is applied against the Fee. If the balance is not paid by the Registration Deadline, the seat is released and the Fee in force at the time applies to any later enrolment. The Booking Amount is shown before payment as a non-refundable seat reservation, except as the Refund Policy provides; it is a genuine pre-estimate of the cost of holding a seat in a capped Batch that another applicant could have taken, and the Refund Policy allows it to be applied to a later Batch within the period stated there. Seat counts, Registration Deadlines and countdowns on the Website reflect Batch planning recorded in NNWA's systems on the day shown, may be extended or closed, and become contractual only when stated in an Enrolment Confirmation.

3.4 Pricing errors

Where a Fee shown on the Website, in a brochure or in a message is obviously wrong, NNWA may cancel an enrolment made at that Fee at any time before access to the Learner Platform is granted and will refund everything paid in full. After access has been granted, the Fee in the Enrolment Confirmation stands.

3.5 Transfers between Programmes and Batches

NNWA may, at its discretion and once per Learner, transfer you to a different Programme, Batch or language track on the conditions, within the time limits and on payment of any fee difference the Refund Policy states. A transfer is not a refund and has no cash value.

Part 4: Programmes, delivery, changes and access

4.1 What we describe

NNWA represents the content, indicative hours, mode, language, assessment structure and credential of a Programme as stated on the Programme Page on the date of your Enrolment Confirmation. Brochures, PDFs, social posts, advertisements, counsellor messages and the announcement bar are indicative and are superseded by the Programme Page and the Enrolment Confirmation. Statistical, salary and market content on the Website is drawn from the sources cited, is informational, and is not a representation about any Learner's outcome. Comparison content is NNWA's opinion as at the date shown, based on public information.

4.2 What we may change

To keep a Programme current, lawful and deliverable, NNWA may, without that being a breach: update, add, re-order or replace lessons, modules and materials; change or replace mentors, faculty, counsellors and guest speakers, none of whom is promised by name; change the timetable, the day or time of Live Sessions and the platform, tools or delivery mode; move a Batch start date; rename a Programme, in which case the certificate carries the name in use at completion, which for a Flagship Programme is the name the Awarding Body registers; and modify or discontinue a Programme or credential where a change in law, regulation or the Awarding Body's requirements requires it. A rename or update does not reduce the hours, level or credential you enrolled for.

4.3 What counts as a material change, and the remedy

A change is material only if, before your Batch begins, it reduces the stated scope or hours of the Programme, lowers or removes the credential stated on the Programme Page, or changes the language of delivery stated in your Enrolment Confirmation. If NNWA makes a material change you may, within fourteen days of being notified, choose a transfer under clause 3.5 or a refund of the Fee paid under the Refund Policy. Re-ordering of modules, replacement of a mentor, renaming, a change of platform or tool, a rescheduled Live Session or an update that keeps or increases scope is not a material change and gives no right to a refund.

4.4 Live Sessions, attendance, rescheduling and cancellation by NNWA

Timetables are indicative. NNWA may reschedule a Live Session on at least forty-eight hours' notice, or less in an emergency such as a mentor's illness or a power or connectivity failure, and will provide a Recording or a make-up session. A missed Live Session is covered by the Recording where one exists. NNWA uses reasonable efforts to record every Live Session; where a whole session is lost NNWA offers a make-up session, and a missing Recording is not otherwise a breach. Attendance and participation minimums, and whether a Recording counts as attendance, are stated on the Programme Page. If a Batch start date moves more than thirty days beyond the date in your Enrolment Confirmation, you may choose a transfer or a refund of the Fee paid under the Refund Policy.

4.5 Cancellation of a Batch or Programme before it begins

If NNWA cancels a Batch or Programme before it begins for reasons attributable to NNWA, including low enrolment, you may choose a full refund of the Fee paid or a transfer, and NNWA bears any bank or gateway charge on that refund. Low enrolment is not force majeure. No other loss, such as leave taken, equipment bought or travel booked, is recoverable, subject to clause 11.2.

4.6 Your device, connection and language

You must provide a device, internet connection and software meeting the minimum requirements published on the Learner Platform. Inability to attend, view or submit because of your device, connection, power supply or local internet restriction is not a ground for refund; the Recording and, where appropriate, a deferral under the Refund Policy are the remedy. The language of each Batch is stated on the Programme Page or in the Enrolment Confirmation; some materials and assessments may be in English only.

4.7 Mentor support and community groups

Mentor support is academic guidance on the Programme, provided during the hours, through the channels and with the response target stated on the Learner Platform for the Batch period. It is not a personal consultation, and no mentor is authorised to advise you on your own health or to vary the Contract Documents. Community groups, including messaging groups, are provided for the Batch period; NNWA may close, migrate or moderate them at any time afterwards.

4.8 What Lifetime Access means

Where a Programme Page offers "Lifetime Access" or "a personal LMS you keep for life", that means continued access to the core recorded lessons and study material of the Programme you enrolled in, as updated from time to time, for as long as NNWA operates a Learner Platform for that Programme. It is a licence to view, not ownership, and does not include Live Sessions, mentor support, community groups, assessments, the Awarding Body's processes or Career Support, which are available for the Batch period only unless the Programme Page says otherwise. NNWA may update Content, retire material it has replaced, change features, migrate platform, require re-registration and restrict downloads to what the platform permits. Lifetime Access is not a warranty that any platform, feature or item of Content will exist for any period.

4.9 If we change or stop operating a Learner Platform

An interruption while NNWA migrates to a different platform is not a breach, and NNWA will use reasonable efforts to carry over your records and progress. If NNWA decides to stop operating a Learner Platform for a Programme, it will give at least sixty days' notice by email, make your certificates available for download or confirm them in writing on request, and, where its licences from third parties permit, make core recorded material available for download for your personal use during the notice period. Certificates already issued remain valid and verifiable under clause 9.10. Where a third-party platform or tool vendor fails or closes, NNWA's obligation is to use reasonable efforts to migrate; it is not otherwise liable for the vendor's failure.

4.10 Availability, maintenance and outages

The Website and the Learner Platform are provided on an "as available" basis. NNWA does not warrant uninterrupted or error-free access, notifies scheduled maintenance where practicable, and may suspend access for maintenance, security or a legal requirement. Loss of a messaging channel, including WhatsApp, is not a breach; email is the primary notice channel under clause 10.2.

Part 5: Assessment, integrity, certificates and career support

5.1 Assessment and completion period

Programmes are assessed as the Programme Page describes, which may include assignments, quizzes, examinations, practicals and case work. Assessments must be completed within twenty-four months from the Batch start date unless the Programme Page states a different period; NNWA may extend the period on written request for a fee stated at the time. After the period ends, access to recorded Content continues under clause 4.8, but the right to be assessed and certified lapses unless an extension is granted. For a Flagship Programme, the Awarding Body's assessment regulations, timelines and fees govern its credential and prevail over this clause.

5.2 Academic integrity

You must complete every assessment yourself. The following are misconduct: presenting another person's work, or work generated wholly or substantially by an artificial intelligence tool without disclosure and permission, as your own; paying or asking another person to complete work for you; colluding on work required to be individual; allowing another person to take an assessment in your name; using unauthorised material in an examination; fabricating data, cases or sources; and submitting a third party's identifiable health or personal data without anonymising it or obtaining consent. NNWA may use similarity-detection tools, require identity verification and proctoring, and require an oral examination to confirm authorship.

5.3 Penalties, appeals and finality

On finding misconduct NNWA may, in proportion to its seriousness and any previous finding, require resubmission, award zero for the piece of work, fail the module, withhold a certificate or terminate the enrolment without refund under clause 11.5. NNWA tells you the finding and reasons in writing, and you may appeal to the Grievance Officer within fourteen days. For a Flagship Programme NNWA informs the Awarding Body of a confirmed finding. You may ask, within fourteen days of a result, for review of an NNWA assessment by a second assessor. NNWA's decision on its own assessments and on misconduct, after any appeal, is final; the Awarding Body's decisions on its assessments follow its process.

5.4 Re-attempts and failure

The number of attempts included in the Fee, any re-attempt fee and the deadline for re-attempts are stated on the Programme Page or the Learner Platform. Certificates are awarded on merit. Failing an assessment, or choosing not to complete one, is not a ground for refund.

5.5 Conditions of issue of certificates

NNWA issues its certificate when you have completed the Programme's requirements, paid the whole Fee and any other amount due to NNWA, confirmed your name under clause 5.9, and are not subject to an open misconduct finding, payment dispute or chargeback. NNWA may withhold a certificate until every condition is met.

5.6 Flagship Programmes and the Awarding Body

The four Flagship Programmes are awarded through Medhavi Skills University, Sikkim, established under the Medhavi Skills University, Sikkim Act 2021, recognised under section 2(f) of the University Grants Commission Act 1956, and an NCVET-approved Awarding Body. Learners on a Flagship Programme receive an MSU Certificate for Skill Competency together with the NNWA programme certificate. The Diploma in Nutrition, Dietetics & Public Health is 600 hours at NCrF/NSQF Level 4. NNWA is an Approved Skilling Partner of MSU under certificate MSU/2026-27/744, issued 1 August 2026 and valid to 31 July 2027; the partnership is time-limited and renewable, and NNWA does not promise its renewal. The Awarding Body's credential is available to Learners registered with it while a partnership is in force; its eligibility rules, assessment standards, timelines, fees and certificate processes govern that credential and prevail over these Terms on that subject, and NNWA will communicate them to you. The Awarding Body issues its certificate on its own timetable; NNWA gives indicative timelines and pursues delays but is not liable for the Awarding Body's delay or decision about an individual Learner except to the extent NNWA's own failure caused it. If the partnership ends or the Awarding Body withdraws a qualification while you are enrolled, NNWA will, in this order: complete your registration and assessment under the partnership where timing allows; arrange an equivalent credential through another NCVET-approved Awarding Body where available; or issue the NNWA certificate and refund the part of the Fee attributable to the Awarding Body's credential under the Refund Policy. Acceptance of NCrF credits by another institution is subject to that institution's policy.

5.7 Short Courses

Short Courses carry NNWA's own certificate only. They are not awarded through any university, are not approved by NCVET or any government body and are not aligned to the NSQF. The certificate states that it is issued by NNWA, and you must not describe it otherwise.

5.8 What no certificate is

No NNWA Programme is a degree, and NNWA is not a university and cannot confer one. No Programme confers Registered Dietitian status, registration with the Indian Dietetic Association, registration under the National Commission for Allied and Healthcare Professions Act 2021, enrolment under the National Medical Commission Act 2019 or any statutory licence to practise. A certificate attests completion of training; it is not a licence, an endorsement of your practice or a warranty that you are eligible for any registration.

5.9 Your name, corrections and reissue

Certificates are issued in your name exactly as it appears on a government identity document. NNWA asks you to confirm the name in writing before issue, and you have seven days to correct it. NNWA corrects its own errors on a certificate or a Verification Page free of charge within ten Working Days of being told. A change after issue for any other reason, including your own error or a change of name, is a reissue at the fee published at the time and, for the Awarding Body's certificate, on the Awarding Body's terms and timetable.

5.10 Publication on the Verification Pages is a condition of issue

Every certificate NNWA issues is published on the Verification Pages as clause 9.10 describes, and the address of your learner verification page is printed as a QR code on the certificate. Your consent to that publication, held in the Consent Record, is a condition of issue. You may ask NNWA to reduce your public record to the certificate identifier and status only, in which case verification of your name is available by email from contact@nnwa.in instead.

5.11 Revocation

NNWA may revoke a certificate where it finds, after the process below, that it was obtained by fraud or forged eligibility documents, that the Learner committed misconduct under clause 5.2 in the work assessed, that an amount due for the Programme was not paid or was recovered by a chargeback, that the certificate has been altered, or that the holder has used it to claim a qualification, status or licence it does not confer. NNWA gives written notice of the grounds, allows fourteen days for a response, decides in writing with reasons and informs the Awarding Body for a Flagship Programme. After revocation the Verification Pages show the certificate as revoked, without the reason.

5.12 Accurate description and recognition by others

You may state accurately that you hold a named NNWA certificate and, for a Flagship Programme, the Awarding Body's certificate. You must not alter a certificate, describe a Short Course as a university or government credential, describe any Programme as a degree, or use NNWA's or the Awarding Body's name or logo except as clause 7.1 allows. NNWA gives no warranty that any employer, institution, professional body, regulator or country will recognise, credit or accept a certificate; check before enrolling. Only the Verification Pages and a written confirmation from contact@nnwa.in are authoritative evidence that NNWA issued a certificate, and NNWA accepts no responsibility for a document it did not issue.

5.13 Your practice is your responsibility

The Programmes are educational. Content describes approaches and protocols for professional understanding; it is not a prescription for you or anyone you advise, and is not medical advice. Completing a Programme does not by itself qualify you to diagnose, treat or prescribe, or to practise as a registered medical practitioner or a registered allied or healthcare professional where registration is required. You alone are responsible for complying with the law and professional rules of every place where you practise, including any registration requirement under the National Commission for Allied and Healthcare Professions Act 2021 as and when it applies to your category, for the advice you give to anyone, for referring anyone whose needs are medical to a registered medical practitioner, and for your own professional insurance. NNWA does not supervise, review or vouch for a graduate's practice. You indemnify NNWA under clause 11.3 against third-party claims arising from your practice or from any claim that a certificate confers a status it does not.

5.14 Career Support and placement

Career Support consists of guidance, help with a CV, job leads NNWA becomes aware of and, for Learners on the Diploma in Nutrition, Dietetics & Public Health, access to a job portal, for the period stated on the Programme Page or, if none is stated, until twelve months after your Batch ends. It depends on your participation, eligibility and market conditions. NNWA does not guarantee any job, placement, interview, client, business, income, examination result or professional registration, and no employer is bound by anything NNWA says. NNWA's statements about outcomes are illustrative, past outcomes are no guarantee of future prospects, and any contrary statement by any person is unauthorised under clause 12.3. Career Support may change or be withdrawn prospectively, and the absence of an outcome is not a ground for refund.

Part 6: Fees, taxes and payment

6.1 Currency, display and GST

Fees are shown in Indian rupees. Whether a fee is shown inclusive or exclusive of goods and services tax is stated on the Programme Page and at the moment of payment; a fee not expressly stated to be inclusive is exclusive. Where NNWA is required to charge GST, it is charged at the rate in force on the date of the invoice, shown separately and payable in addition to the Fee. If the rate changes between your Enrolment Confirmation and an invoice, the rate the law fixes for the time of supply applies to amounts not yet invoiced; amounts already invoiced are not adjusted except as the law requires. NNWA claims no GST exemption for any Programme.

6.2 Price changes, offers and quotations

The Fee that binds is the one in your Enrolment Confirmation. NNWA may change the fees shown on the Website at any time for future enrolments; a change does not affect a confirmed enrolment or a Booking Amount whose Registration Deadline has not passed. Offers have the validity period stated with them and may be withdrawn or altered before you enrol. A fee quoted for a Short Course or in writing is valid for fourteen days unless it states otherwise, and is exclusive of GST unless it states otherwise.

6.3 Invoices and billing details

NNWA issues an invoice or receipt for every payment, in the Learner's name unless a Payer asks in writing before payment for an invoice in the Payer's name. A business that wants a GST invoice must supply its legal name, address and GSTIN before payment; invoices are not re-issued in a different name afterwards. You must give accurate billing details, and NNWA is not responsible for a tax consequence of inaccurate details you give.

6.4 Coupons, scholarships and concessions

A coupon may be used once per Learner, for the Programme and period stated with it, and may not be combined with another offer unless the offer says so; NNWA may void an enrolment made on a coupon that was shared, duplicated or misused, or charge the difference. Scholarships and concessions are discretionary, personal and non-transferable; NNWA publishes no standing percentage and none is implied. A scholarship or concession is granted only in writing with its conditions, such as documents, attendance and timely payment, and may be withdrawn for breach of a condition, whereupon the balance of the full Fee becomes payable. It has no cash value and is forfeited on cancellation, transfer or termination.

6.5 Instalments payable to NNWA

Where NNWA itself accepts the Fee in instalments, the instalments are the whole Fee paid in parts, not a subscription, and the whole Fee is owed from the Enrolment Confirmation. Where an instalment is collected by a standing instruction on your card, account or UPI, the Payment Aggregator registers it with additional factor authentication, sends a pre-debit notification at least twenty-four hours before each debit, and lets you pause or cancel the instruction through your bank or the Payment Aggregator. A standing instruction is not irrevocable, but cancelling it does not cancel the debt; the balance remains payable by the due date.

6.6 Finance Partners and loans

EMI, instalment and education-loan arrangements described on the Website are offered by Finance Partners on their own terms and are contracts between you and the Finance Partner. NNWA is not a lender, does not decide or guarantee approval, does not set the interest rate, fees, tenure or foreclosure terms, and does not subsidise "0 per cent" or any other scheme unless the Programme Page says so; the Finance Partner discloses any charge. Your obligations to a Finance Partner survive your withdrawal from a Programme, and NNWA is not liable for interest, fees or penalties it charges. If a loan is declined or not disbursed after your Enrolment Confirmation, the Fee remains payable by another method by the date NNWA states; the Refund Policy governs a Booking Amount where a loan is declined before access. Any refund NNWA approves on a loan-financed Fee is paid to the Finance Partner as its agreement requires. Finance Partners may change or withdraw; existing loans continue on their terms, and NNWA is not obliged to offer financing.

6.7 Instalment default and no waiver

If an instalment payable to NNWA is not received by its due date, NNWA may, after seven days' written notice, suspend your access to the Learner Platform, withhold assessments, results and certificates and, for a Flagship Programme, defer your registration with the Awarding Body until every overdue amount is paid; access is reinstated on payment. Amounts already paid are not refundable on default. NNWA charges no late fee unless one is stated in your Enrolment Confirmation, and any such fee reflects its administrative cost. If the default continues for thirty days after notice, NNWA may terminate under clause 11.5 and recover the unpaid balance as a debt within the period the law allows. Acceptance of a late payment, or not enforcing on one occasion, does not waive NNWA's right to enforce on another.

6.8 Payment disputes and chargebacks

If you believe a charge is wrong, write to contact@nnwa.in with the transaction reference first; a refund under the Refund Policy is faster than a dispute through your bank, and nothing in these Terms prevents you from exercising a right against your bank or card issuer. However, raising a chargeback for a matter the Refund Policy covers without first using the grievance process in clause 12.7, or on a basis you know to be untrue, is a breach of these Terms. While a chargeback or dispute is open NNWA may suspend your access and withhold certificates. If a chargeback succeeds for a service NNWA delivered in accordance with the Contract Documents, NNWA may terminate your enrolment, revoke any certificate under clause 5.11 and recover the amount charged back, the gateway charges and its reasonable costs as a debt. NNWA gives no timeline for a chargeback outcome, which is the card network's. Where your bank debits you and NNWA does not receive the payment, the Reserve Bank of India's rules require your bank to reverse the debit within the time it prescribes, and NNWA will confirm to the Payment Aggregator that it did not receive the amount.

6.9 Refunds

Refunds, cancellations, transfers and deferrals are governed by the Refund Policy, which forms part of the Contract Documents and prevails over these Terms on those subjects. In summary, because delivery is digital with prompt access to recorded Content and the Learner Platform from enrolment, Fees are generally non-refundable and non-transferable once paid, except for duplicate, failed or erroneous charges and for a Batch or Programme NNWA cancels before it begins. Nothing in this clause or the Refund Policy limits a right you have under the Consumer Protection Act 2019.

Part 7: Intellectual property, submissions and recordings

7.1 Ownership and marks

NNWA owns or is licensed to use all Content and every other part of the Website and the Learner Platform, including its design, code, databases, SVG marks and structured data, all protected by the Copyright Act 1957 and other law. "NNWA", "National Nutrition and Wellness Academy", "NNWA Nutrition & Wellness Academy" and the NNWA logo are trade marks and trade names of NNWA. You may not use them, or present yourself as NNWA faculty, an NNWA partner or "NNWA certified", without NNWA's written licence, except that you may state truthfully that you completed a named NNWA Programme. The Awarding Body's name and marks belong to it, and you may use them only to state the fact of its award. Nothing in these Terms transfers any intellectual property to you.

7.2 Your licence

Subject to the Contract Documents, NNWA grants you a personal, non-exclusive, non-transferable, revocable licence to access and view the Content of the Programme you enrolled in, on the Learner Platform, for your own learning, for the period of your access under clause 4.8 or, for Website content, for as long as you comply with these Terms. You may make personal notes and may download material only where the platform provides a download function, in which case the downloaded copy is licensed on the same terms and must be deleted if your enrolment is refunded or terminated. Nothing in these Terms restricts fair dealing permitted by section 52 of the Copyright Act 1957.

7.3 Prohibited acts

Except as clause 7.2 allows, you must not, and must not help anyone else to: copy, screenshot, screen-record, download, print or otherwise reproduce Content; record, stream, mirror or capture a Live Session; share, post, upload, sell, lend, rent, sublicense or otherwise make Content or your account available to any other person, including through messaging groups, file-sharing services or social platforms; use Content to teach, coach, consult or create a course, book, product or service, paid or free; create derivative works or translations; remove or alter any copyright notice, watermark, learner identifier or source line; scrape, crawl, harvest or bulk-copy the Website, the Learner Platform or the Verification Pages; reverse engineer, decompile or probe the Learner Platform, the Website, the copy guard or any security feature; or use any Content commercially. Each restriction is a term of the licence in clause 7.2 and binds you after your access ends.

7.4 Technological measures and watermarking

The copy guard on the Website, which appends a source line to a longer copied passage and prevents images being dragged or saved, any access controls and streaming protection of the Learner Platform, and any watermark or learner identifier on Content are technological protection measures and rights management information under sections 65A and 65B of the Copyright Act 1957. Circumventing them with intent to infringe, or removing or altering rights management information, is an offence under those sections as well as a breach of these Terms. NNWA may embed a visible or invisible identifier unique to you in Content made available to you and may use it to identify the source of an unauthorised copy.

7.5 Automated access and artificial intelligence

No part of the Website, the Content or the Verification Pages may be accessed by automated means beyond what the Website's robots directives permit, or used to train, fine-tune, evaluate, prompt or ground a machine-learning or artificial-intelligence model or product, without a written licence from NNWA. The licence in clause 7.2 excludes that use, and NNWA reserves every right in respect of it.

7.6 Liquidated damages for content piracy

The loss NNWA suffers when Content reaches a person who has not paid for it is difficult to prove precisely, because each such person is a Learner NNWA did not enrol. If you make Content or your account available to any person in breach of clause 7.3, you agree to pay NNWA, as liquidated damages and a genuine pre-estimate of that loss, an amount equal to the listed Fee of the Programme concerned for each person to whom it was made available, up to a ceiling of ten times that listed Fee for any single course of conduct. That sum is the maximum recoverable under section 74 of the Indian Contract Act 1872, and NNWA claims no more than reasonable compensation up to it. It is without prejudice to termination under clause 11.5, an injunction under clause 7.7 and NNWA's statutory remedies against any other person.

7.7 Injunctions and other remedies

A breach of clause 7.3, 7.4 or 7.5 would cause NNWA harm for which damages alone are not an adequate remedy. NNWA may seek an injunction, delivery up or destruction of copies, an account of profits and damages under the Copyright Act 1957 and the Specific Relief Act 1963, may demand takedown from any platform, may report knowing infringement for prosecution under section 63 of the Copyright Act 1957, and may terminate your access without refund under clause 11.5.

7.8 Third-party content and notice of infringement

NNWA licenses or credits third-party material it uses in Content. Guest speakers' views are their own. If you believe material on the Website or the Learner Platform infringes your rights, write to contact@nnwa.in with the location of the material, the work you own and the basis of your claim; NNWA will review within ten Working Days and remove or amend material it finds infringing.

7.9 Your Submissions and feedback

You keep the copyright in your original Submissions. You grant NNWA a worldwide, royalty-free, non-exclusive licence to host, store, reproduce, assess, display to faculty and to Learners in your Batch, and use in anonymised form for teaching, quality assurance and improvement of the Services, with attribution wherever NNWA displays your work with your name; NNWA will not publish a Submission outside the Learner Platform under your name without your separate written consent. You warrant that each Submission is your own work or licensed to you, infringes no right, contains no third party's personal or health data unless anonymised or consented to, and complies with Part 8, and you indemnify NNWA under clause 11.3 against third-party claims arising from a breach of this warranty. NNWA may remove a Submission that breaches these Terms; its templates, frameworks and materials remain NNWA's. To the extent the law permits, you agree not to assert moral rights against NNWA's use within this licence, and NNWA will not distort a Submission in a way that damages your reputation. Feedback and suggestions about the Services may be used by NNWA without obligation or attribution.

7.10 Recordings and your likeness

Live Sessions are recorded. By joining one you consent to NNWA recording your image, voice, name, display name and contributions, and to NNWA using the Recording to deliver the Programme to your Batch and to later Learners on the same or an equivalent Programme, for as long as NNWA operates a Learner Platform for it. You may keep your camera and microphone off, use a display name and ask questions in text. You may withdraw this consent for future Live Sessions by writing to contact@nnwa.in; withdrawal does not affect a Recording already made, and NNWA is not obliged to edit one to remove you. NNWA will not use a Recording showing you in marketing without your separate written consent. Participation is also subject to the terms of the third-party tool used. You must not record a Live Session or consultation yourself.

7.11 Testimonials, case studies and anonymised feedback

NNWA publishes a testimonial, a graduate story, your name, photograph or video only with your written consent obtained after the result it describes, recording the date, the Programme and the channels of use; you may withdraw that consent for future use by writing to contact@nnwa.in. Case studies on the Website are illustrative composites drawn from several Learners with invented names and details; they are labelled as such, any resemblance to a real person is coincidental, and they promise no outcome. NNWA may quote feedback and ratings in anonymised form, and does not pay for or write reviews.

Part 8: Conduct, community and public statements

8.1 Standards of conduct and prohibited content

You must treat mentors, staff, faculty, other Learners, clients and guests with respect. On the Learner Platform, in a Live Session, in any community group or on the Website you must not host, display, upload, publish, transmit, store, share or link to information that: belongs to another person and to which you have no right; is defamatory, obscene, pornographic, paedophilic, invasive of another's privacy including bodily privacy, insulting or harassing on the basis of gender, or racially or ethnically objectionable; is harmful to a child; infringes any patent, trade mark, copyright or other proprietary right; violates any law in force; deceives or misleads about the origin of a message or knowingly communicates misinformation; impersonates NNWA, its staff or another person; threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign States or public order, or incites an offence; contains malicious code; or is patently false and published to mislead, harass or gain financially. You must not solicit other Learners for products, multi-level marketing, competing courses or services, post another person's health or personal data, publish the personal details of mentors or staff, or give advice on NNWA's behalf. Learner content is not reviewed or endorsed by NNWA. NNWA reminds users of these rules and the consequences of breaking them at least once a year.

8.2 Confidentiality of other people's information

Information about other Learners, clients, mentors or staff that you see in a Live Session, a community group, a Submission or supervised practice at the Clinic is confidential, and you must not disclose or use it outside the Programme. Disclosure of personal information obtained under a contract for services, with intent to cause or knowing it is likely to cause wrongful loss or gain, is an offence under section 72A of the Information Technology Act 2000, and NNWA holds its own staff, faculty and vendors to the same standard.

8.3 Reporting, moderation and removal

Report harassment, misconduct or content that breaches clause 8.1 to the Grievance Officer at contact@nnwa.in; a report about a mentor need not involve that mentor. NNWA acknowledges a report within the time in clause 13.1, may remove content and suspend the person concerned while it investigates, acts within twenty-four hours where the content is sexual imagery or impersonation, and within the time an order of a court or authority requires. NNWA does not pre-screen user content and is not its author, may remove any user content at its discretion, may expel a Learner without refund for serious misconduct under clause 11.5, and retains registration information and removed content for the period the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules 2021 require.

8.4 Reviews, public statements and our right to respond

You are free to publish honest reviews and opinions of NNWA; NNWA asks you to sign no non-disparagement term. You must not publish a statement of fact about NNWA, its staff or its Learners that you know or should know is false, and must not post a review in exchange for an undisclosed benefit. NNWA does not negotiate refunds or disputes on social media; the route to a decision is clause 12.7, and nothing in this clause restrains lawful proceedings. NNWA reserves its rights in civil law and under the Bharatiya Nyaya Sanhita 2023 in respect of false statements of fact, and may respond publicly to a public statement using information you have made public. Anyone who believes Website content about them is inaccurate may write to contact@nnwa.in, and NNWA will review it within ten Working Days.

Part 9: The Clinic, free events, referrals, downloads, health content and the verification and admin pages

9.1 What the Clinic provides

The NNWA Clinic and Wellness Consultancy (the "Clinic") provides paid personal nutrition and wellness consultations for everyday diet and lifestyle goals, delivered by a named consultant whose qualifications are stated at booking; no consultant is a registered medical practitioner unless stated. A consultation is general dietary and lifestyle guidance for a person without a condition requiring medical management, or support alongside medical care under a treating doctor. It is not diagnosis, treatment, medical nutrition therapy, a prescription or a substitute for a doctor's advice, and NNWA does not advise on medication. The Clinic does not treat eating disorders or other psychiatric conditions and may decline or refer a client whose needs are medical. No outcome, including weight change, is promised.

9.2 Your disclosures and when you must consult a doctor

Before a consultation you must disclose, on the intake form and whenever they change, every diagnosed condition, medicine, supplement, allergy and intolerance, any pregnancy or breastfeeding, and any history of an eating disorder. A client who has a diagnosed condition, takes medication, is pregnant, is under eighteen or has an eating disorder must consult their doctor before following any guidance, and NNWA will refer you to a registered medical practitioner where your situation calls for it. Chest pain, fainting, severe abdominal pain, an allergic reaction or any emergency symptom means a doctor or emergency service, not the Clinic. If you withhold or misstate a disclosure, NNWA is not responsible for the consequences of guidance given without it, and your own contribution to any harm is taken into account.

9.3 Bookings, records, observers and recording

Consultation fees, the windows for cancelling or rescheduling, the treatment of a missed appointment and what happens if the consultant cancels are stated at booking and in the Refund Policy. NNWA keeps a record of each consultation. Where an advanced Learner is to observe or take part under supervision, you are told in advance and asked for written consent, the named consultant remains responsible for the guidance given, and the Learner is bound by clause 8.2 and NNWA's supervision rules. A consultation is recorded only with your separate consent. Health information you give is sensitive personal data, is processed only for the consultation as the Privacy Policy describes, is shared with a Learner observer only as needed for supervised practice, and is never published. Do not send health, financial or identity documents over WhatsApp; use the channel the Clinic gives you.

9.4 Liability for consultations

NNWA takes reasonable care in giving guidance within the scope in clause 9.1 and does not exclude liability for personal injury caused by its negligence. Beyond that, clause 11.2 applies, and for a consultation NNWA's liability for direct loss is capped at the consultation fees you paid in the twelve months before the claim.

9.5 Webinars, workshops and free content

Free webinars, workshops, live question sessions and free content are provided as they are, without charge and without any obligation on NNWA to hold, repeat or continue them; NNWA may change, postpone or cancel them at any time. They may be recorded, and clause 7.10 applies to your appearance; NNWA may use a Recording of a free event, other than any part showing an attendee who has asked not to appear, for later delivery and for marketing. An answer given in a live question session is general information based on incomplete facts and is not a consultation. Registering for a free event means NNWA may contact you about it and, where you have separately consented, about its Programmes.

9.6 Refer and Earn

The Refer and Earn programme rewards a person (the "Referrer") whose referral of another person (the "Referee") results in an enrolment. The Referrer and the Referee must be different natural persons; the Referee must not already be recorded as an enquirer or Learner; and a referral of oneself, or of a person paying from the Referrer's own funds, does not qualify. A reward accrues only when the referral was recorded with NNWA before the Referee first enquired, the Referee's Enrolment Confirmation has been issued, the Fee or first instalment has cleared, and any period for a refund or chargeback has passed without one. The form and amount of the reward are confirmed in writing by a counsellor at the time of the referral and may be a credit, a fee concession or a payment as NNWA chooses; a reward has no other cash value and is not transferable. NNWA may change or withdraw the programme prospectively; an accrued reward is paid on the terms in force when the referral was made. If the Referee's Fee is refunded or charged back, a reward already paid is recoverable from the Referrer or may be set off. Tax on a reward is the Referrer's responsibility, and NNWA deducts tax where the law requires. A Referrer is not NNWA's agent, must disclose to the Referee that they receive a reward, must not make any claim about NNWA that NNWA does not make itself, and forfeits rewards for a misleading statement.

9.7 Brochures, ebooks and downloads

Programme brochures are released after you submit an enquiry form and are indicative under clause 4.1. The free ebook is sent by a counsellor after an enquiry. The recipe book and other free PDFs are provided without charge and without condition beyond these Terms. All downloads are Content licensed to you under clause 7.2 for personal use and may not be redistributed or sold. NNWA is not responsible for a download obtained from any source other than the Official Channels.

9.8 Calculators, recipes, articles and health information

The calculators, recipes, guides, articles, case studies and other health-related content on the Website are educational and general. A calculator produces an estimate from a stated formula; it is not a diagnosis, a plan or a target, and must not be relied on for a medical condition, pregnancy, a child or athletic programming without professional advice. Nothing you type into a calculator leaves your browser. Allergen and nutrition information in a recipe is indicative; ingredients and their preparation vary, and you are responsible for checking every ingredient against your own allergies, intolerances and conditions. Individual responses to any diet vary. Mention of a supplement, product or brand is educational, not an endorsement; consult a doctor before taking any supplement. No Website content describes a diet, regimen or product as a cure or treatment for any disease. Consult a registered medical practitioner before changing your diet, and do not rely on Website content in place of that advice. NNWA takes reasonable care in preparing this content but does not know your health, and clause 11.2 governs its liability.

9.9 Physical activity and practicals

Where a Programme, including the Advanced Diploma in Personal Training with Sports Nutrition, involves physical activity, you undertake it at your own risk after obtaining medical clearance where advised, must follow the instructions given, and must stop and seek medical help if you feel unwell. NNWA's liability for injury is governed by clause 11.2, which does not exclude liability for personal injury caused by NNWA's negligence.

9.10 The Verification Pages

The certificate verification pages at nnwa.in/verify-certificate/ show, to anyone who searches by certificate identifier or by the Learner's name or email address, the Learner's name, the certificate title and description, the certificate identifier and whether it is issued or revoked; a further page lists every certificate a Learner holds. The employee verification page at nnwa.in/verify/ shows, to anyone who searches by name, telephone number or email address, an employee's name, identifier, designation, department, current or former status and date of joining and, where set, a call button, an email button and a LinkedIn link. These pages exist so that employers, clients and Learners can check a credential or an identity, and you may use them only to verify a specific certificate or person with whom you are dealing. You must not query them by automated means, in bulk or by enumeration, or harvest, compile or republish the information, or use it for marketing, recruitment lists or any purpose other than verification. An entry confirms only that NNWA issued the certificate, or that a person of that name holds or held that role, on the date shown; it is not authority for anyone to collect money or make commitments on NNWA's behalf. Nothing may be inferred from the absence of a record, which may reflect a spelling difference, a certificate not yet issued or an entry not yet published; verify with contact@nnwa.in before relying on an absence.

9.11 Admin pages

Pages under nnwa.in/admin/ and any other page or tool not linked for public use are for authorised NNWA staff only. You must not access, attempt to access or use them unless NNWA has authorised you in writing, whether or not they are password protected. Unauthorised access is a breach of these Terms and may be an offence under the Information Technology Act 2000.

9.12 Third-party services and links

The Services rely on third-party services, including the Payment Aggregator, Finance Partners, the Awarding Body, the Learner Platform, live-class and recording tools, a WhatsApp Business service provider, analytics and hosting providers and social platforms, and the Website links to third-party sites. Each has its own terms and privacy policy, which apply when you use it; the Payment Aggregator's terms apply to its checkout page, and the Finance Partner's agreement governs your loan. NNWA does not control or endorse third-party sites or services, is not responsible for their content, availability, policies or practices, and, subject to clause 11.2, your use of them is at your own risk. NNWA may change any third-party provider without notice and names no provider as a promise.

Part 10: Website use and communications

10.1 Acceptable use of the Website

You may use the Website to learn about NNWA, enquire, enrol, use the calculators and read the content. You must not: use bots, crawlers, scrapers or other automated means beyond the Website's robots directives; exceed reasonable request rates or interfere with the Website's performance or availability; bypass or interfere with the copy guard, the bot challenge, access controls or any security feature; probe, scan or test the vulnerability of the Website or the Learner Platform; reverse engineer or copy the Website's code or design; introduce malicious code; submit false, automated or bulk enquiries; frame or mirror the Website; or use it in breach of any law. NNWA may block an address, source or account it believes is in breach.

10.2 Notices and communications

NNWA gives notices to you by email to your registered email address, deemed received on the next Working Day after sending. Messages on the Learner Platform and WhatsApp are supplementary, and a notice is not invalid because a supplementary channel was not used or failed. Notices to NNWA are valid when sent by email to contact@nnwa.in or, for a legal notice, by registered post to the registered office in clause 13.2. By enquiring or enrolling you agree that NNWA may contact you by email, telephone call, SMS and WhatsApp about your enquiry, your enrolment and the Services, including welcome messages, invoices, Batch notices, reminders and service announcements; these are part of the Services and continue even if you opt out of marketing. Marketing messages are sent only where you have separately consented as the Privacy Policy describes; you may opt out at any time by the route in each message or by writing to contact@nnwa.in, and NNWA respects registrations on the national Do Not Disturb register for calls and SMS. NNWA sends automated messages through a customer relationship system and a WhatsApp Business service provider; an automated message that conflicts with an Enrolment Confirmation does not vary it.

10.3 Privacy

NNWA processes personal data as the Privacy Policy describes, which forms part of the Contract Documents. In particular, you agree that NNWA shares your data with the Awarding Body for a Flagship Programme, with the Learner Platform and live-class providers to deliver a Programme, with the Payment Aggregator to take payment, with a Finance Partner at your request, and with its content platform, whose servers are outside India. Your rights and the Grievance Officer's role in respect of personal data are in the Privacy Policy.

Part 11: Warranties, liability, indemnity, termination and force majeure

11.1 Warranties

NNWA warrants that it will deliver each Programme with reasonable care and skill, substantially as the Programme Page describes, subject to Part 4. Apart from that, and from any term the law implies that cannot be excluded, NNWA gives no warranty, express or implied, that the Website, the Learner Platform or any Content will be uninterrupted, error-free or free of harmful components, that any Content is complete, current or suitable for your purpose, that you will pass, obtain a credential, gain any registration, employment or income, or that any third party will recognise a certificate. Nothing in this clause excludes a right you have under the Consumer Protection Act 2019.

11.2 Limitation of liability

Nothing in these Terms excludes or limits NNWA's liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, for wilful misconduct, for liability under section 43A of the Information Technology Act 2000 or the Digital Personal Data Protection Act 2023 that the law does not allow to be limited, or for any other liability that cannot be excluded or limited by law, and nothing in these Terms limits a right you have under the Consumer Protection Act 2019. Subject to that: neither NNWA nor you is liable to the other for loss of profit, business, opportunity, goodwill or data, or for any indirect or consequential loss, however caused; and NNWA's total liability to you for all claims arising out of or in connection with the Contract Documents, whether in contract, tort, under statute or otherwise, is limited to the Fees you paid to NNWA for the Programme or service concerned in the twelve months before the event giving rise to the claim. NNWA is not liable for the acts or omissions of the Awarding Body, a Finance Partner, the Payment Aggregator, your bank or an employer, or for loss resulting from your breach of these Terms, from inaccurate information you gave, or from your failure to follow instructions or medical advice. Your remedy for a failure by NNWA to deliver a Programme is a refund or transfer under the Refund Policy and damages within this clause; teaching and mentoring are personal services that a court will not order NNWA to perform.

11.3 Your indemnity

You will indemnify NNWA, its staff, faculty and mentors against a third-party claim, and against the loss, damage and reasonable legal costs NNWA incurs, arising from: your breach of Part 7, Part 8, clause 9.10, clause 9.11 or clause 10.1; a Submission you provide; your misuse or misrepresentation of a certificate; advice or services you give to any person, or your practice, during or after a Programme; your unlawful conduct; or, as a Learner observer at the Clinic, wilful misconduct or acting outside the supervising consultant's instructions. This indemnity does not extend to loss caused by NNWA's own negligence or breach, and NNWA's recovery is limited to its actual loss and reasonable costs.

11.4 NNWA's indemnity

NNWA will indemnify you against a third-party claim that your use of Content in accordance with these Terms infringes that third party's intellectual property, provided you tell NNWA promptly, let NNWA conduct the defence and do not admit liability.

11.5 Suspension and termination by NNWA

NNWA may suspend or terminate your access to the Services, or your enrolment, for the following causes: non-payment after the notice in clause 6.7; sharing, selling or transferring your account or Content; recording, reproducing or redistributing Content or a Live Session; circumventing a technological measure; academic misconduct under clause 5.2; harassment, abuse or threats towards any person; fraud, forged documents or misrepresentation in enrolment; a chargeback raised in breach of clause 6.8; unauthorised access under clause 9.11; a serious or repeated breach of clause 8.1 or clause 10.1; or conduct that exposes NNWA, its Learners or clients to legal liability or harm. For a breach that can be remedied, NNWA gives written notice and seven days to remedy it before terminating. For content redistribution, harassment, fraud, impersonation or unauthorised access, NNWA may suspend at once, gives a written explanation within seven days, and you may respond to the Grievance Officer within fourteen days. NNWA does not terminate an enrolment without cause.

11.6 Effect of termination and survival

On termination your licence under clause 7.2, your access to the Learner Platform and Lifetime Access end, and downloaded Content must be deleted. Where termination is for your serious breach, NNWA retains the Fee because the Services were delivered up to that point and no further refund is due; where termination is for a minor breach early in a Programme, NNWA refunds the part of the Fee attributable to modules not yet delivered, as the Refund Policy describes. Amounts you owe remain payable, and certificates already issued remain valid unless revoked under clause 5.11. Parts 7, 8, 11, 12 and 13, clauses 2.4, 5.8, 5.10 to 5.13, 6.7, 6.8, 9.10 and 10.3, and every other clause intended by its nature to survive, survive termination or expiry.

11.7 Force majeure

NNWA is not in breach or liable for a delay or failure in performing an obligation caused by an event beyond its reasonable control, including a cyclone, flood, earthquake or other natural disaster; an epidemic, pandemic or public-health order; a government-ordered internet shutdown or a failure of telecommunications or power supply; a strike, bandh, lockout or civil disturbance; war, terrorism or riot; a government order, change in law or act of a regulator or the Awarding Body; or the failure, suspension or closure of a third-party platform, service or vendor NNWA depends on. During the event NNWA's affected obligations are suspended and rescheduled, Recordings substitute for Live Sessions where possible, and access periods are extended by its duration. If the event prevents NNWA delivering a Programme at all for more than ninety days, you may withdraw and receive a refund of the part of the Fee attributable to modules not delivered, or a transfer, under the Refund Policy. Low enrolment, staff shortages and NNWA's own commercial decisions are not force majeure. An event affecting you alone, such as a shutdown in your district, entitles you to the Recordings and a deferral under the Refund Policy, not a refund.

11.8 Closure of business and succession

The contract is with NNWA as a business, not with any individual, and binds NNWA's successors. If NNWA decides to cease operating the Services, it will give at least sixty days' notice by email, make core recorded material available for download where its licences permit, confirm that certificates already issued remain valid and state the route by which they can be verified, and refund the part of any Fee attributable to modules not delivered under the Refund Policy.

Part 12: Changes, general terms, governing law and disputes

12.1 Changes to these Terms

NNWA may update these Terms. NNWA gives at least fifteen days' notice of a material change by email to your registered address and by notice on the Learner Platform, and posts every version on the Website with its date. A change does not alter the Fee, the refund terms, the credential or the material scope of an enrolment already confirmed, except where the law requires; a material change that reduces what you receive under a Programme you have already paid for does not apply to that enrolment unless you agree, and if you do not agree you may withdraw from the affected part and receive a refund of the Fee attributable to it under the Refund Policy. Other changes take effect on the date stated in the notice, and your continued use of the Website or the Services after that date is acceptance of them. NNWA may also amend these Terms and the Services to comply with a change in law; where compliance makes a Programme impossible, clause 11.7 and the Refund Policy apply. The version in force when you enrolled is available on request.

12.2 Assignment and business transfer

NNWA may assign, novate or transfer the Contract Documents to a successor that takes over the Services on terms no less favourable to you, with notice by email, including on a sale, restructuring, incorporation or change of trading name; certificates, records and verification continue under the new name. You may not assign or transfer your enrolment or any right under the Contract Documents, because the Services are personal to the Learner.

12.3 Entire agreement and authority

The Contract Documents are the entire agreement between you and NNWA about the Services and incorporate the Programme Page you enrolled from. Nothing said on WhatsApp, by SMS, on a call, in a chat, in a brochure or advertisement, or by a counsellor, mentor, referrer, affiliate, influencer or agent varies the Contract Documents or binds NNWA unless issued in writing from contact@nnwa.in by a person NNWA has authorised, and no counsellor, mentor or referrer has authority to promise a placement, an outcome, a refund or a start date otherwise. At enrolment you confirm that you rely on no statement not contained in the Contract Documents. Nothing in this clause excludes liability for fraud or fraudulent misrepresentation.

12.4 Severability, waiver and relationship

If any part of these Terms is held invalid, unfair or unenforceable, that part is severed or read down to the extent necessary and the rest continues in force. A delay or failure by NNWA to enforce a right is not a waiver of it, and a waiver on one occasion is not a waiver on any other. You and NNWA are independent contracting parties; nothing creates an employment, agency, partnership or joint venture, and a Learner is not NNWA's representative.

12.5 Interpretation

Headings are for convenience. "Including" means including without limitation. A reference to a statute includes its rules and any amendment or replacement. A reference to writing includes email and the Learner Platform. Where these Terms give NNWA a discretion, NNWA exercises it reasonably and, where it affects a Learner, records the reason. Nothing in these Terms restrains you from exercising any lawful profession, trade or business after your Programme; the restrictions in Part 7 are terms of the licence of NNWA's Content, not a restraint of trade.

12.6 Governing law and jurisdiction

These Terms and every dispute arising out of or in connection with them or the Services are governed by the laws of India. Subject to the Consumer Protection Act 2019 and to clause 12.7, the courts at Kolkata, West Bengal have exclusive jurisdiction over every such dispute, because NNWA carries on business, forms the contract and performs the Services from Kolkata. Nothing in this clause limits your right to file a complaint before the consumer commission having jurisdiction where you reside or work, or any other right you have under the Consumer Protection Act 2019.

12.7 Complaints and disputes

If you have a complaint or a dispute with NNWA, the following steps apply. First, write to the Grievance Officer at contact@nnwa.in with your name, learner code if any, and the facts; NNWA will acknowledge, respond and resolve within the times in clause 13.1, and you and NNWA will negotiate in good faith during that period. Second, if the matter is not resolved within thirty days of your complaint, either of you may propose mediation before a mediator agreed between you under the Mediation Act 2023 or, for a consumer dispute, through the mediation cell of the consumer commission, and NNWA will participate in good faith in a mediation you propose. Third, if the matter remains unresolved, either of you may bring proceedings under clause 12.6. Nothing in this clause requires you to arbitrate, makes negotiation or mediation a condition of any statutory remedy, or prevents you from filing a complaint before a consumer commission at any time. These Terms contain no arbitration agreement and no waiver of any representative remedy.

12.8 Limitation of claims

These Terms do not shorten any limitation period the law provides for a claim by you, and a clause that purported to do so would be void. NNWA may pursue an unpaid Fee, liquidated damages under clause 7.6 or any other amount due within the period the law allows, and a written acknowledgement or part payment by you resets that period as the Limitation Act 1963 provides. To help NNWA trace a transaction, report a duplicate or erroneous charge within thirty days of the charge; that is a condition of the expedited process in the Refund Policy, not a bar to any claim.

Part 13: Grievance Officer, contact and language

13.1 Grievance Officer

NNWA's Grievance Officer is Jyoti Padia, reachable at contact@nnwa.in and at the registered office in clause 13.2. The Grievance Officer handles complaints about the Services, content, conduct, payments, certificates and personal data. NNWA acknowledges a complaint within forty-eight hours of receipt on Working Days, gives a substantive response within fifteen days, resolves the complaint within thirty days, and tells you if a matter needs longer and why. A complaint addressed to the role is valid whoever holds it, and NNWA may update the name of the Grievance Officer on the Website without amending these Terms. Complaints about personal data may be escalated to the Data Protection Board of India after NNWA's process has been exhausted, as the Privacy Policy describes.

13.2 Contact details

• Legal name: National Nutrition and Wellness Academy, trading as NNWA Nutrition & Wellness Academy.
• Registered office: 64/4A Graham Road, Third Floor, Regent Park, Kolkata 700 040, West Bengal, India.
• Email: contact@nnwa.in.
• Telephone, for calls only: +91 82409 00957.
• WhatsApp, for messages only: +91 99039 36057.
• Website: https://nnwa.in.

NNWA may update these details on the Website without amending these Terms, and the Website is the current source.

13.3 Language

These Terms are written in English. NNWA may provide a Hindi or other translation for convenience; if a translation differs from the English text, the English text prevails for these Terms and the Refund Policy. A plain-language summary of the key terms accompanies the Enrolment Confirmation, and a counsellor will explain the fee, the refund position and the absence of any guarantee in your language before you pay, but neither replaces these Terms.