Privacy policy

Last updated: June 2026

1. Who we are

NNWA Nutrition and Wellness Academy is an online education brand based in Kolkata, West Bengal, India. For the purposes of this policy, NNWA is the entity responsible for the processing of your personal data. You can reach us at contact@nnwa.in.

2. Scope of this policy

This policy applies to personal data we collect through the Website, our enquiry and enrolment forms, our learning platform, email, telephone, WhatsApp and other official channels. It does not apply to third-party websites or services that we do not own or control.

3. Information we collect

3.1 Information you provide to us

• Identity and contact details — your name, email address, telephone or WhatsApp number, and city or location.
• Enrolment information — your educational and professional background, the programme you are interested in, and any information you share during counselling.
• Account information — login credentials and profile details you create on our learning platform.
• Payment information — billing details processed through secure third-party payment gateways (see Section 9). We do not store complete card numbers on our own servers.
• Communications — the content of messages, feedback, support requests and survey responses you send us.

3.2 Information we collect automatically

• Device and usage data — IP address, browser type, device type, operating system, referring pages, pages viewed and time spent.
• Cookies and similar technologies — as described in Section 5.

3.3 Information from third parties

We may receive limited information from payment processors, analytics and advertising providers, and lead-generation or form services you use to contact us.

4. How we use your information

• To respond to your enquiries and provide course, admission and fee information.
• To process your enrolment, payments and access to course materials.
• To deliver, maintain and improve our courses, learning platform and support.
• To send you important service communications, updates and, where you have consented, marketing about our programmes.
• To personalise your experience and understand how our Website is used.
• To detect, prevent and address fraud, security issues and misuse.
• To comply with our legal, regulatory and tax obligations.

5. Cookies and tracking technologies

We use cookies and similar technologies to operate the Website, remember your preferences, analyse traffic and measure the performance of our content and campaigns. These include strictly necessary cookies, analytics cookies and marketing cookies. You can control or disable cookies through your browser settings; however, some features of the Website may not function properly without them.

6. Legal basis and consent

We process your personal data on the basis of your consent (which you provide when you submit a form or accept cookies), to perform a contract with you (such as delivering a course you have enrolled in), to comply with legal obligations, and for our legitimate interests in operating and improving our services. You may withdraw your consent at any time as described in Section 11.

7. Marketing communications

Where you have opted in, we may send you information about our courses, offers and events by email, SMS, WhatsApp or telephone. You can opt out at any time by using the unsubscribe link in our emails or by contacting us at contact@nnwa.in. We will continue to send you essential service messages relating to any programme you are enrolled in.

8. How we share your information

We do not sell your personal data. We may share it with:

• Service providers who help us operate our Website, learning platform, communications, analytics and admissions, under appropriate confidentiality obligations.
• Payment processors and PCI-DSS-compliant payment gateways to process your fees securely.
• Certification and academic partners, including a recognised Skill University, strictly as required to issue, verify or record your certificate(s) and NCrF-aligned credential.
• Regulatory, government or law-enforcement authorities where required by law, legal process, or to protect our rights and the safety of others.
• A successor entity in connection with a merger, acquisition or reorganisation, subject to this policy.

9. Payment information

All payments are processed by reputable third-party payment gateways. Your card and banking details are entered directly with the gateway and are protected by their security measures. We receive only limited transaction information (such as confirmation of payment) and do not store your full card details on our own systems.

10. Data retention

We retain your personal data only for as long as necessary to fulfil the purposes described in this policy, including to provide our services, maintain your learning and certification records, comply with our legal, accounting and tax obligations, and resolve disputes. When data is no longer required, we delete or anonymise it.

11. Your rights and choices

• Access — request a copy of the personal data we hold about you.
• Correction — ask us to correct inaccurate or incomplete data.
• Deletion — request deletion of your personal data, subject to our legal and record-keeping obligations.
• Withdraw consent — withdraw consent for processing or marketing at any time.
• Opt out — unsubscribe from marketing communications.

To exercise any of these rights, contact us at contact@nnwa.in. We may need to verify your identity before acting on your request.

12. Data security

We implement reasonable technical and organisational security practices — including encryption in transit (SSL), access controls and restricted internal access — designed to protect your personal data against unauthorised access, alteration, disclosure or destruction. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

13. Children's privacy

Our Website and courses are intended for adults. We do not knowingly collect personal data from children under the age of 18 without the consent of a parent or legal guardian. If you believe a minor has provided us with personal data without such consent, please contact us so we can take appropriate action.

14. Third-party links

Our Website may contain links to third-party websites, tools or services. We are not responsible for the privacy practices or content of those third parties, and we encourage you to review their privacy policies.

15. Users outside India

We are based in India and our services are intended for users in India. If you access the Website from outside India, you understand that your information may be processed in India in accordance with this policy and applicable Indian law.

16. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. We will post the updated policy on this page with a revised "Last updated" date. Your continued use of the Website after changes take effect constitutes acceptance of the updated policy.

17. Grievance redressal

In accordance with the Information Technology Act, 2000 and the rules made thereunder, the contact details of our Grievance Officer are provided below. The Grievance Officer can be contacted regarding any complaint or concern about the processing of your personal data, and will endeavour to address your grievance within a reasonable time.

Grievance Officer: Jyoti Padia
Email: contact@nnwa.in
Operated by: NNWA Nutrition and Wellness Academy, Kolkata, West Bengal, India

18. Contact us

If you have any questions about this Privacy Policy or how we handle your information, please contact us at contact@nnwa.in.